Customer Care

  • What payment methods do you accept?

    We accept the following payment methods::

    • PayU, including Blik
    • Mastercard and Visa cards
    • standard bank transfer (which may prolong the time of order processing)
    • gift card.

  • In which currency can I pay for the order?

    You can currently pay for our products in one currency - PLN. At this stage, we only ship within Poland, but we are thinking hard about expanding it to other countries.

  • Do you accept COD (cash on delivery)?

    At present, we do no accept COD. Yet, we remain open to suggestions from our customers. Write us an e-mail at with a suggestion to make this payment option available and we will take your opinion into account at next stages of store development.

  • Is my data protected?

    Our website is SSL secured, so you don’t have to worry about it. The entire purchase and payment process is safe and secured. We work with experienced payment service providers that can ensure the highest security level when making payments online.

  • Do you have buy now and pay in parts of pay later options?

    At present - no.

  • I need an invoice. How can I receive it?

    Once your order is shipped you will receive an e-mail from us with e-invoice. If you wish to receive an invoice on paper, please contact us at

  • How do I pay with a gift card?

    Each gift card has a unique code (number). When placing the order, enter this code at check out. The cost of the order will be lowered depending on the amount stated on your gift card. If the cost of your order is higher than the amount available on your gift card, the remaining amount will have to be paid with the selected payment method.

  • What shipping options do you provide?

    We ship orders via DHL service.

  • What is the shipping time?

    The shipping time may vary depending on the country. Usually, the delivery should not take longer then one week.

  • Where do you ship to?

    Currently, we only ship within Poland, but we are thinking hard about expanding it to other countries.

  • How can I track my order?

    Once the order is shipped you will receive an e-mail from us with the tracking number of your order. If you have logged into your Husska account, you will also see this number in “Orders”.

  • Do I receive the confirmation of shipping and information about my order status?

    We will inform you about each step of processing your order via e-mail. Those customers who created an account can also track their orders by logging into their Husska account at “Orders”.

  • My order is not arriving. What shall I do?

    In an e-mail confirming that your order was shipped we provide you with parcel tracking number. Depending on the shipping method you can track your parcel here: DHL: If you still have doubts, please prepare your order number and contact us via e-mail at

    We will do our best to see what happened.

  • Do you offer express shipping?

    At present - no. But we are processing orders as fast as possible. If you wish to receive your order fast, we suggest you select PayU payment as a payment method.

  • My order is incomplete/damaged. what shall I do?

    This happens very rarely. Yet, if you find that your parcel is open or damaged, you have to take a photo in order to document the damage. When opening the parcel please check if it includes all ordered items. Some photos of damaged parcel box will be also of great help.

  • How can I return the ordered items?

    You have the right to return the items within 14 days of receiving the parcel without proving the reason.

    Please, inform us that you wish to return the purchased items. Most conveniently via e-mail at:; you can also fill in the return form to be found here: and attach it to the e-mail.

    When we receive information from you that you want to make a return, we will send you a DHL return label to your parcel.

    Please, send us back the products not later that 14 days upon the reception of the parcel. Make sure you send them back in their original packaging. Once we receive the returned items and accept them, we will make a refund (max. 14 days). All information about returns are available in our Terms & Conditions.

  • What are the conditions of a refund?

    We ask you to return the items in their original state. We understand that you have to touch and see and product - this is absolutely normal and it has no effect on the return acceptance.We need to, however, be clear that when the product was used (washed, has visible signs of use, is damaged - fabric is ripped, dirty, there are holes in the products, the zipper is ripped, etc.) thus its value is diminished, we will not be able to accept the return or will make only a partial refund due to the fact that the product was used by the consumer.

  • How much time do I have to make a return?

    You’ve got 14 days of receiving the parcel to inform us about the return. After that, you have another 14 days to send us the returned items back.

  • Who pays for the return?

    Within Poland returns are free-of-charge. In order to make a return, please contact us at or fill in the return form and send it at Once we receive your e-mail with information about the return we will send you a DHL return label. We do our best to make it smoothly and customer-friendly.

  • When do I receive money from my return?

    If everything runs smoothly and the returned items are accepted, you will receive your money within max. 14 days.

  • How do you refund for the returned items?
    The refund is made in the same method as used when making the payment. So, if you paid via PayU, we will send the money back via PayU as well. However, if you wish to refund in a different method, please state it clearly in the e-mail or in the return form.

  • Can I return only some items from my order?

    Yes, of course. You can return all products if you don’t like them or only some of them. In the return form you will find a dedicated place where you can write which products you are returning. You don’t have to print the form out. It is enough that you attach it to the e-mail with information about your return.

  • Can I exchange the product/s from the order?

    No, it is not possible. If you wish to exchange the size or colour etc., you have to make a return and place a new order. All information concerning making the return can be found in “How can I return the ordered items?” above.

  • How to return items purchased with the use of a gift card?

    In the case of returns of items purchased with the use of a gift card, the procedures of returns are exactly the same as in the case of orders paid in a standard manner. This means that if you paid with the use of a gift card, the refund will be made to the gift card as well - a new code number will be generated to be used in our online store. In the case of mixed payments (partially paid with a gift card and partially in a different method), the return is made in the same manner - partially to the gift card and partially as the remaining amount was paid.

  • When can I file a complaint?

    If you detect that the item you receive is faulty, you have the right to file a complaint. We write about it in details in our Terms & Conditions [link], in the paragraph concerning responsibility for faults. In the document you will also find a PDF complaint form you can use while making the complaint. Please, be advised that we have 14 days upon receiving your complaint (via e-mail or in a written form) to handle it.