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Yes, you can place your order with registering an account. You just have to provide your personal and address details as well as a telephone number in case we need to contact you. The obligatory fields are marked with an asterisk. The entire purchase process is very intuitive and should not be problematic. In case of questions or doubts, please do not hesitate to contact us at email@example.com.
Once you place the order and pay for it, it is not possible to modify it. We try to process the orders as fast as possible. Yet, please contact us immediately to make sure if the order has already left our warehouse. If not, we will try to help you. If yes, please wait for the parcel to arrive and then send it back to us.
If you are interested in a product that is currently sold out, please contact us via e-mail stating which product you are interested in. When the product is again available, we will contact you back immediately.
Please contact us at firstname.lastname@example.org and we will try to find together a solution to the problem.
We accept the following payment methods::
You can currently pay for our products in one currency - PLN. At this stage, we only ship within Poland, but we are thinking hard about expanding it to other countries.
At present, we do no accept COD. Yet, we remain open to suggestions from our customers. Write us an e-mail at email@example.com with a suggestion to make this payment option available and we will take your opinion into account at next stages of store development.
Our website is SSL secured, so you don’t have to worry about it. The entire purchase and payment process is safe and secured. We work with experienced payment service providers that can ensure the highest security level when making payments online.
At present - no.
Once your order is shipped you will receive an e-mail from us with e-invoice. If you wish to receive an invoice on paper, please contact us at firstname.lastname@example.org.
Each gift card has a unique code (number). When placing the order, enter this code at check out. The cost of the order will be lowered depending on the amount stated on your gift card. If the cost of your order is higher than the amount available on your gift card, the remaining amount will have to be paid with the selected payment method.
We ship orders via DHL service.
The shipping time may vary depending on the country. Usually, the delivery should not take longer then one week.
Currently, we only ship within Poland, but we are thinking hard about expanding it to other countries.
Once the order is shipped you will receive an e-mail from us with the tracking number of your order. If you have logged into your Husska account, you will also see this number in “Orders”.
We will inform you about each step of processing your order via e-mail. Those customers who created an account can also track their orders by logging into their Husska account at “Orders”.
In an e-mail confirming that your order was shipped we provide you with parcel tracking number. Depending on the shipping method you can track your parcel here: DHL: https://sprawdz.dhl.com.pl/ If you still have doubts, please prepare your order number and contact us via e-mail at email@example.com
We will do our best to see what happened.
At present - no. But we are processing orders as fast as possible. If you wish to receive your order fast, we suggest you select PayU payment as a payment method.
This happens very rarely. Yet, if you find that your parcel is open or damaged, you have to take a photo in order to document the damage. When opening the parcel please check if it includes all ordered items. Some photos of damaged parcel box will be also of great help.
You have the right to return the items within 14 days of receiving the parcel without proving the reason.
Please, inform us that you wish to return the purchased items. Most conveniently via e-mail at: firstname.lastname@example.org; you can also fill in the return form to be found here: https://husska.com/en_US/page/return-form and attach it to the e-mail.
When we receive information from you that you want to make a return, we will send you a DHL return label to your parcel.
Please, send us back the products not later that 14 days upon the reception of the parcel. Make sure you send them back in their original packaging. Once we receive the returned items and accept them, we will make a refund (max. 14 days). All information about returns are available in our Terms & Conditions.
We ask you to return the items in their original state. We understand that you have to touch and see and product - this is absolutely normal and it has no effect on the return acceptance.We need to, however, be clear that when the product was used (washed, has visible signs of use, is damaged - fabric is ripped, dirty, there are holes in the products, the zipper is ripped, etc.) thus its value is diminished, we will not be able to accept the return or will make only a partial refund due to the fact that the product was used by the consumer.
You’ve got 14 days of receiving the parcel to inform us about the return. After that, you have another 14 days to send us the returned items back.
Within Poland returns are free-of-charge. In order to make a return, please contact us at email@example.com or fill in the return form and send it at firstname.lastname@example.org. Once we receive your e-mail with information about the return we will send you a DHL return label. We do our best to make it smoothly and customer-friendly.
If everything runs smoothly and the returned items are accepted, you will receive your money within max. 14 days.
Yes, of course. You can return all products if you don’t like them or only some of them. In the return form you will find a dedicated place where you can write which products you are returning. You don’t have to print the form out. It is enough that you attach it to the e-mail with information about your return.
No, it is not possible. If you wish to exchange the size or colour etc., you have to make a return and place a new order. All information concerning making the return can be found in “How can I return the ordered items?” above.
In the case of returns of items purchased with the use of a gift card, the procedures of returns are exactly the same as in the case of orders paid in a standard manner. This means that if you paid with the use of a gift card, the refund will be made to the gift card as well - a new code number will be generated to be used in our online store. In the case of mixed payments (partially paid with a gift card and partially in a different method), the return is made in the same manner - partially to the gift card and partially as the remaining amount was paid.
If you detect that the item you receive is faulty, you have the right to file a complaint. We write about it in details in our Terms & Conditions [link], in the paragraph concerning responsibility for faults. In the document you will also find a PDF complaint form you can use while making the complaint. Please, be advised that we have 14 days upon receiving your complaint (via e-mail or in a written form) to handle it.
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